• How to import an entire contact list from Excel to the Sms software?

  Choose 'Contacts' from the menu, pick the preferred group and click on 'import'. Choose 'CSV import'. Pick your file. Select the columns you would like to import. (https://storage.crisp.chSome readers

• How do I become a reseller? Is there a White Label program?

  Offer White Label Text Marketing to Your Clients with Ease With our white label SMS program, you can resell text message marketing services to your clients with ease. Ideal for software platforms that want to offer SMS services or marketing agencies. What's Included: • Platform with your own domain • Branded with your logo and end-user pricing • API access for account creation automation What's Not Included: • Payments and invoicing. Your clients can place orders by email, but you'll haveSome readers

• How to send a message to one receiver?

  Choose ‘Send' in the menu. You now have 2 ways to send a SMS to one receiver. 1) Contacts Pick the wanted receiver from the selected group. Type your message and a single message to this specific number from your group. 2) Numbers Go to 'Numbers'. Insert the number that you want to text and click on the '+'. (https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bb7fSome readers

• How to send a message to a list with multiple receivers (bulk message)?

  Choose ‘Send’ in the menu and click on 'groups' Select your group and type your message in the message box and click on 'Send'. There's also the possibility to scheduele your sms to be send whenever you want. How to create a group If you want to create a group of contacts you want to sentSome readers

• Can I have a whitelabel/partner SMS platform in USA?

  Yes we do have a whitelabel program but ... in USA there are several SMS restrictions which makes it complex to setup an out of the box whitelabel solution. In USA there are 3 methods of SMS messaging: 5 Digit Shortcodes 10DLC Numbers Toll Free Numbers What is NOT possible? An out-of-the-box solution where you can just sell SMS credits is not possible in US due to country restrictions on text marketing. In other countries a customer can just purchase SMS from us and sell SMSome readers

• How to schedule automated birthday messages?

  Choose 'Extra' from the menu and select 'Birtday SMS' Choose '+ Add Message' Select a group, type your message, personalize, choose a send time and 'save'Some readers

• Explanation of the different delivery statuses.

  The message was delivered Temporary status, the message was sent from us to the provider, but no report was received yet from the provider about the status of the message. This message is on its way and a new status will follow in most cases. (https://storage.crisp.chat/users/helpdesk/website/7bb7f1f7a24Few readers

• How can we manage opt-outs via an opt-out link?

  In some countries, by using a shortcode or virtual sms number, the receiver from the SMS is able to reply back with "STOP" or "UNSUBSCRIBE" to optout. But in most countries SMS messages are sent one-way so there is no easy reply-back solution available. Smstools provides an opt-out mechanism via an opt-out URL: Click on '+ Add opt-out link' and the opt-out link will appear in your message box.Few readers

• Why do I receive a 2FA email verification code after login?

  What is 2FA verification? A 2FA (Two-Factor Authentication) verification email is a security measure that requires users to provide two methods of identification before accessing their accounts. After entering their username and password, the user will receive a code via email, which they must enter or click to confirm their identity and complete the login process. This helps ensure that only the rightful owner of the account can access it, even if their password has been compromised.Few readers

• How do I personalize a message with multiple fields?

  Choose ‘Send’ in the menu on the right site and click on 'Groups' and click on 'Personalize'. Choose the kind of personalization you need or want in your message. Pick the group you want to send a message to and complete your message. Now you can send your message or schedule it to your preferrFew readers

• Where do I find my delivery reports?

  Go to ‘Insights’, then open ‘Outbound Log’. In the ‘Status’ column you can see the status of the message you sent.Few readers

• How to create a message template?

  Go to 'Extra' in the menu on your left side and choose 'Message templates' Click on 'Add' Fill in the title of your template and Message content. You can also personalize your message template. Once everything is set up, make sure you click on 'save'. You will then see your template in the lisFew readers

• How to automatically remove duplicates from my contact lists?

  Go to 'Developpers' in the menu and choose 'Database Management' Select what you would like to do Choose the list where you would like to remove the duplicates A report of the action will appFew readers

• Do you have a Smstools App?

  Instead of a using a desktop or laptop, you can use our Smstools control panel app to send messages to your contact lists. It has identical features as our cloud software.Few readers

• Where can I download my invoices?

  You can find and donwload them in your dashaboard under 'Billing' and then 'Invoices'Few readers

• What is your refund policy?

  Our refund policy is: Pre-paid credits and balance can be used by the Pre-Paid Client the day following the day the amount is received by Smstools. Pre-paid credit is non-refundable and will expire twelve (12) months after the date on which the Pre-Paid Client purchased the prepaid balance.Few readers

• How can I add additional team accounts?

  Go to your account name in the top right corner and click on “Team”. Then click on “+ Add User” in the blue header. Fill in the requested details and share the login credentials with the team user. (https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bb7f1f7a2418c00/imageqy0heg.pnFew readers

• How can I change the permissions of team members?

  Click your company name in the top right corner of your dashboard, then go to “Team”. To adjust a team member’s permissions, click the pencil icon in the “Action” column. Next, go to “Permissions”. Here you can adjust your team member’s access rights. (https://storage.crisp.chFew readers

• How do I protect my IP address?

  Go to your dashboard, then select 'Extra' and 'Security'. Here you can specify that only your IP address has access to your SMS software account and SMS gateway API. You also have the option to add an IP address by clicking the '+ Add IP Address' button. (https://storage.crisp.chFew readers

• How long is my data stored and where can I change this?

  Adjusting the retention period of SMS logs Within Smstools, all incoming and outgoing SMS messages are automatically stored in logs. These logs include information such as sending times, delivery statuses and received messages. Default retention period By default, we store these SMS logs for 24 months. After this period, the data is automatically and permanently deleted from our servers. Step by step Once you are logged into the Smstools system, go to the menu and select Extra aFew readers

• How do I send messages with special characters, such as the Arabic or Turkish alphabet?

  By default, messages are sent using the GSM Character Set. This stands for Global System for Mobile Communications. It is the most widely used text encoding standard for sending messages. It includes all characters from the Latin alphabet, numbers, the most common punctuation marks, and some basic symbols. For the Arabic or TurkisFew readers

• How do you create a message template?

  Go to « Send » in the menu on the left and select « Message template ». Click on « Message template ». Then click on « Edit Items » and « Add » at the bottom to create a new one, or choose one of the existing message templates. (https://storage.crisp.chat/users/helpdeFew readers