• SMS Regulations You Must Know to Send SMS in The UK

  SMS Regulations You Must Know to Send SMS in The UK UK mobile networks are introducing additional restrictions in respect of SMS sender IDs in order to reduce the risk of spam/spoofed messages. As of 1st June 2023 the following amended rules shall apply. Messages containing sexual/adult content are prohibited. Marketing messages should also have a clear opt-in and opt-out procedure. The use of International Numbers for A2P messages is being blocked by the UK Mobile Network Operators.Popular

• How to import an entire contact list from Excel to the Sms software?

  Choose 'Contacts' from the menu, pick the preferred group and click on 'import'. Choose 'CSV import'. Pick your file. Select the columns you would like to import. (https://storage.crisp.chSome readers

• How to send a message to one receiver?

  Choose ‘Send' in the menu. You now have 2 ways to send a SMS to one receiver. 1) Contacts Pick the wanted receiver from the selected group. Type your message and a single message to this specific number from your group. 2) Numbers Go to 'Numbers'. Insert the number that you want to text and click on the '+'. (https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bb7fSome readers

• How to send a message to a list with multiple receivers (bulk message)?

  Choose ‘Send’ in the menu and click on 'groups' Select your group and type your message in the message box and click on 'Send'. There's also the possibility to scheduele your sms to be send whenever you want. How to create a group If you want to create a group of contacts you want to sentSome readers

• How to schedule automated birthday messages?

  Choose 'Extra' from the menu and select 'Birtday SMS' Choose '+ Add Message' Select a group, type your message, personalize, choose a send time and 'save'Some readers

• What happens when a user sends STOP to my toll-free number? (U.S. only)

  Applies To Toll-Free Numbers Outbound SMS Opt-Out US Carriers Answer The opt-out flow for US toll-free numbers is mandated by US carriers and is as follows: A user sends the word STOP to the toll-free number. The carrier sends the following outbound message to the user: NETWORK MSG: You replied with the word "stop" which blocks all texts sent from this number. Text back "unstop" to receive messages again. Any subsequent MT messages sent from the toll-free number will fail withSome readers

• Can I have a whitelabel/partner SMS platform in USA?

  Yes we do have a whitelabel program but ... in USA there are several SMS restrictions which makes it complex to setup an out of the box whitelabel solution. In USA there are 3 methods of SMS messaging: 5 Digit Shortcodes 10DLC Numbers Toll Free Numbers What is NOT possible? An out-of-the-box solution where you can just sell SMS credits is not possible in US due to country restrictions on text marketing. In other countries a customer can just purchase SMS from us and sell SMSome readers

• Explanation of the different delivery statuses.

  The message was delivered Temporary status, the message was sent from us to the provider, but no report was received yet from the provider about the status of the message. This message is on its way and a new status will follow in most cases. (https://storage.crisp.chat/users/helpdesk/website/7bb7f1f7a24Few readers

• How can we manage opt-outs via an opt-out link?

  In some countries, by using a shortcode or virtual sms number, the receiver from the SMS is able to reply back with "STOP" or "UNSUBSCRIBE" to optout. But in most countries SMS messages are sent one-way so there is no easy reply-back solution available. Smstools provides an opt-out mechanism via an opt-out URL: Click on '+ Add opt-out link' and the opt-out link will appear in your message box.Few readers

• Why do I receive a 2FA email verification code after login?

  What is 2FA verification? A 2FA (Two-Factor Authentication) verification email is a security measure that requires users to provide two methods of identification before accessing their accounts. After entering their username and password, the user will receive a code via email, which they must enter or click to confirm their identity and complete the login process. This helps ensure that only the rightful owner of the account can access it, even if their password has been compromised.Few readers

• How do I personalize a message with multiple fields?

  Choose ‘Send’ in the menu on the right site and click on 'Groups' and click on 'Personalize'. Choose the kind of personalization you need or want in your message. Pick the group you want to send a message to and complete your message. Now you can send your message or schedule it to your preferrFew readers

• Can I send (text2speech) voice messages?

  Yes, we have besides SMS also a solution for voice calls Your text message becomes a spoken message. Notify or keep your contacts up to date with an automated voice call. Recall appointments, share urgent information and inform. Technical information Send voice calls via our SMS software or SMS gateway API and our software will convert your text into a voice message (text-to-speech). The recipients will receive your message as a phone call and they will hear your message as soon as theyFew readers

• Which payment methods do you offer?

  Which payment methods do you offer? For SMS credits (one time payments) you can pay with: VISA Mastercard American Express Bancontact Postepay carte-bancaire Apple Pay Ideal (The Netherlands) Giropay (Germany) KBC banking (Belgium) Belfius DIrect (Belgium) EPS (Austria) For large enterprises & government institutes: Wire transfer with PO number Proforma invoice For Virtual Numbers (monthly recurring): VISA Mastercard American Express We will geFew readers

• Can I have a free trial account?

  Yes, you can request a free trial account here: https://www.smstools.com/en/registerFew readers

• Where do I find my delivery reports?

  Go to ‘Insights’, then open ‘Outbound Log’. In the ‘Status’ column you can see the status of the message you sent.Few readers

• How to create a message template?

  Go to 'Extra' in the menu on your left side and choose 'Message templates' Click on 'Add' Fill in the title of your template and Message content. You can also personalize your message template. Once everything is set up, make sure you click on 'save'. You will then see your template in the lisFew readers

• Can I share my login with others?

  Can I share my login with others? Yes you can share your login with others, making it easy for multiple users to work together on the same account at the same time! In addition to sharing, you have the option to create subaccounts (teammate accounts) for other users. This allows them to log in with their own username, password, and a specific setting. You can now click on 'add user' so you canFew readers

• How to automatically remove duplicates from my contact lists?

  Go to 'Developpers' in the menu and choose 'Database Management' Select what you would like to do Choose the list where you would like to remove the duplicates A report of the action will appFew readers

• Do you have a Smstools App?

  Instead of a using a desktop or laptop, you can use our Smstools control panel app to send messages to your contact lists. It has identical features as our cloud software.Few readers

• Where can I download my invoices?

  You can find and donwload them in your dashaboard under 'Billing' and then 'Invoices'Few readers

• I want to host my SIM

  Are you looking for SIM hosting? Sure we can assist you with SIM hosting. We provide SIM hosting for European cards! Sim cards outside Europe are not possible because of roaming costs No E-sim only real sims cards We do not sell sim cards, you have to ship your simcard to our office and let us host it for you. How to proceed? Contact us here to get a detailed quote and our conditions or contact sales@smstools.com Inbound and outbound?Few readers

• What is your refund policy?

  Our refund policy is: Pre-paid credits and balance can be used by the Pre-Paid Client the day following the day the amount is received by Smstools. Pre-paid credit is non-refundable and will expire twelve (12) months after the date on which the Pre-Paid Client purchased the prepaid balance.Few readers

• How long is my data stored and where can I change this?

  Adjusting the retention period of SMS logs Within Smstools, all incoming and outgoing SMS messages are automatically stored in logs. These logs include information such as sending times, delivery statuses and received messages. Default retention period By default, we store these SMS logs for 24 months. After this period, the data is automatically and permanently deleted from our servers. Step by step Once you are logged into the Smstools system, go to the menu and select Extra aFew readers

• How can I add additional team accounts?

  Go to your account name in the top right corner and click on “Team”. Then click on “+ Add User” in the blue header. Fill in the requested details and share the login credentials with the team user. (https://storage.crisp.chat/users/helpdesk/website/-/7/b/b/7/7bb7f1f7a2418c00/imageqy0heg.pnFew readers

• How do I send messages with special characters, such as the Arabic or Turkish alphabet?

  By default, messages are sent using the GSM Character Set. This stands for Global System for Mobile Communications. It is the most widely used text encoding standard for sending messages. It includes all characters from the Latin alphabet, numbers, the most common punctuation marks, and some basic symbols. For the Arabic or TurkisFew readers

• How do you create a message template?

  Go to « Send » in the menu on the left and select « Message template ». Click on « Message template ». Then click on « Edit Items » and « Add » at the bottom to create a new one, or choose one of the existing message templates. (https://storage.crisp.chat/users/helpdeFew readers

• How can I change the permissions of team members?

  Click your company name in the top right corner of your dashboard, then go to “Team”. To adjust a team member’s permissions, click the pencil icon in the “Action” column. Next, go to “Permissions”. Here you can adjust your team member’s access rights. (https://storage.crisp.chFew readers

• How do I protect my IP address?

  Go to your dashboard, then select 'Extra' and 'Security'. Here you can specify that only your IP address has access to your SMS software account and SMS gateway API. You also have the option to add an IP address by clicking the '+ Add IP Address' button. (https://storage.crisp.chFew readers

• Do you have a DPA (Data Processing Agreement)?

  Yes, we do have that. You can download the template here. What is a DPA? A DPA (Data Processing Agreement) is an agreement that outlines how we, as an organization, securely process personal data in collaboration with our partners. It ensures that all data processing is carried out carefully and in accordance with applicable laws and regulations, such as the GDPR. The DPA also specifies the measures we take to protFew readers