• How do I become a reseller? Is there a White Label program?

  Offer White Label Text Marketing to Your Clients with Ease With our white label SMS program, you can resell text message marketing services to your clients with ease. Ideal for software platforms that want to offer SMS services or marketing agencies. What's Included: • Platform with your own domain • Branded with your logo and end-user pricing • API access for account creation automation What's Not Included: • Payments and invoicing. Your clients can place orders by email, but you'll havePopular

• How to import an entire contact list from Excel to the Sms software?

  Choose 'My contacts' from the menu on your right side Click on 'Import' Choose 'Advanced import' (1) and click on 'Select.csv file...' (2) to select your file (https://storage.crisp.chat/users/hSome readers

• Can I have a whitelabel/partner SMS platform in USA?

  Yes we do have a whitelabel program but ... in USA there are several SMS restrictions which makes it complex to setup an out of the box whitelabel solution. In USA there are 3 methods of SMS messaging: 5 Digit Shortcodes 10DLC Numbers Toll Free Numbers What is NOT possible? An out-of-the-box solution where you can just sell SMS credits is not possible in US due to country restrictions on text marketing. In other countries a customer can just purchase SMS from us and sell SMSome readers

• How to send a message to one receiver?

  Choose ‘Send SMS’ from the menu on the right site and click on 'Single Message' * 1 Fill in the mobile phone number of reciever 2 Type your message 3 Add an opt-out link to give receiver the option to unsubscribe 4 Choose 'Date and Time' or ' immediateley' to determin send time 5 Click 'Send' buttonFew readers

• Explanation of the different delivery statuses.

  The message was delivered Temporary status, the message was sent from us to the provider, but no report was received yet from the provider about the status of the message. This message is on its way and a new status will follow in most cases. (https://storage.crisp.chat/users/helpdesk/website/7bb7f1f7a24Few readers

• How to schedule automated birthday messages?

  Choose 'Advanced' (1) from the menu on your right side and select 'Birtday SMS'(2) Choose 'Add Message' Select a list (1), type your message (2) choose a send time (3) and 'save' (4) (https://storage.crFew readers

• How to send a message to a list with multiple receivers (bulk message)?

  Choose ‘Send SMS’ in the menu on the right site and click on 'Bulk SMS' * 1 Select a list with the numbers of receivers 2 Once selected, your selection will move to the 'Your selection' box 3 Type your message 4 Add an opt-out link to give receiver the option to unsubscribe 5 Choose 'Date and Time' or ' immediFew readers

• How do I personalize a message with multiple fields?

  Choose ‘Send SMS’ in the menu on the right site and click on 'Bulk SMS' * 1 Select a list with the numbers of receivers 2 Once selected, your selection will move to the 'Your selection' box 3 Type your message 4 Choose the fields you want to personalize your message with 5 Choose 'Date and Time' or ' immediaFew readers

• Why do I receive a 2FA email verification code after login?

  What is 2FA verification? A 2FA (Two-Factor Authentication) verification email is a security measure that requires users to provide two methods of identification before accessing their accounts. After entering their username and password, the user will receive a code via email, which they must enter or click to confirm their identity and complete the login process. This helps ensure that only the rightful owner of the account can access it, even if their password has been compromised.Few readers

• How to automatically remove duplicates from my contact lists?

  Go to 'Advanced' (1) in the Menu on your right side and choose 'Check for duplicates' (2) Select the list you want to deduplicate and ‘execute’ Remove duplicates. (https://storage.criFew readers

• How can we manage opt-outs via an opt-out link?

  In some countries, by using a shortcode or virtual sms number, the receiver from the SMS is able to reply back with "STOP" or "UNSUBSCRIBE" to optout. But in most countries SMS messages are sent one-way so there is no easy reply-back solution available. Smstools provides an opt-out mechanism via an opt-out URL: The receiver can click on the link and opt-out from the sms campaign. All opt-out users wiFew readers

• Do you have a Smstools App?

  Instead of a using a desktop or laptop computer, you can use our Smstools control panel app to send messages to your contact lists. It has identical features as our cloud software.Few readers

• Where do I find my delivery reports?

  Choose 'History' (1) from the menu on your right side and click on the status button (2) in the Details column The delivery report will appearFew readers

• How to create a message template?

  Go to 'Advanced' (1) in the menu on your right side and choose 'Message templates' (2) Click on '+ Add message template' Fill in the title of your template (1), Message content (2), personFew readers

• What is your refund policy?

  Our refund policy is: Pre-paid credits and balance can be used by the Pre-Paid Client the day following the day the amount is received by Smstools. Pre-paid credit is non-refundable and will expire twelve (12) months after the date on which the Pre-Paid Client purchased the prepaid balance.Few readers

• Where can I download my invoices?

  You can find and donwload them in your dashaboard, under 'My invoices'Few readers