Step 1 – Gather the Required Information from Smstools

Log in to your Smstools account.
Navigate to “Extra” > “Channels”. Under “My Channels”, you’ll see the list of Virtual SMS numbers currently associated with your account.
Copy your number in international format (e.g., 32460123456 for Belgium, 491234567890 for Germany). We recommend pasting it into a temporary document for easy access.
Then, go to “Developers” > “API & Webhooks”. Here, you’ll find your Client ID and Client Secret—you’ll need both for integration purposes.

Step 2 – Install Smstools in HighLevel (GHL)

Log in to your HighLevel agency account.
If you haven’t already, create a sub-account for the client or business you want to connect.
Switch to the sub-account by logging in or selecting it from your agency dashboard.
Navigate to the App Marketplace.
Search for “Smstools” and click Install.
Once installed, return to the App Marketplace, go to Installed Apps, and click on Smstools to begin the authorization process.
You will be prompted to enter the Client ID, Client Secret, and Phone Number you gathered in Step 1.
Enter the details and confirm to complete the installation.
If everything is set up correctly, you will see the message: “You are now connected to Smstools.”

Step 3 – Set Smstools as the Default Provider

Go to Settings > Phone Numbers.
In the Provider dropdown, select Smstools.
Click Save to confirm your selection.

Step 4 – Test the SMS Conversation

Navigate to Contacts and create a test contact using a valid mobile phone number.
Go to Conversations > New Conversation > Direct Message.
Select your test contact and send an outbound SMS.
Check the recipient's phone to ensure the Sender ID (phone number) is displayed correctly.
Reply to the message from the test phone.
If everything is working properly, you’ll see both the outbound and inbound messages appear in the conversation view.

✅ You’ve successfully completed your test!

Step 5 – Test SMS Automation Workflow

Go to Automations and create a new workflow from scratch.
Set the Trigger to Customer Replied – this ensures the workflow is activated whenever an inbound SMS is received.
Add an Action: Send SMS – configure your auto-reply message here.
Save and Publish the workflow.⚠️ Note: The workflow will not run unless it is published.
Now, send a message to your connected virtual number to test if the automated SMS reply is triggered correctly.
✅ If everything is working, you’ll see the incoming message and the automated reply in the Conversations view.



Thank you for using our GHL integration!
If you have any questions or encounter any issues, feel free to reach out to us at [**support@smstools.com**]() — we're happy to help! 😊

Updated on: 06/06/2025