> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.smstools.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is your refund policy?

Our refund policy is:

Pre-paid credits and balance can be used by the Pre-Paid Client the day following the day the amount is received by Smstools. 
Pre-paid credit is non-refundable and will expire twelve (12) months after the date on which the Pre-Paid Client purchased the prepaid balance.