> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.smstools.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Explanation of the different delivery statuses.


![](https://storage.crisp.chat/users/helpdesk/website/7bb7f1f7a2418c00/delivered_gcs4m7.jpg)
The message was delivered


![](https://storage.crisp.chat/users/helpdesk/website/7bb7f1f7a2418c00/submitted_unnv9y.jpg)
Temporary status, the message was sent from us to the provider, but no report was received yet from the provider about the status of the message. 
This message is on its way and a new status will follow in most cases.


![](https://storage.crisp.chat/users/helpdesk/website/7bb7f1f7a2418c00/not-delivered_lvsw4m.jpg)
The message was not delivered.
This can be due to several reasons such as a non-existent number, the person having no network connection, a person abroad, technical problems with the provider etc.


![](https://storage.crisp.chat/users/helpdesk/website/7bb7f1f7a2418c00/replied_1is2jdj.jpg)
A reply to the message has been received


![](https://storage.crisp.chat/users/helpdesk/website/7bb7f1f7a2418c00/read_dgqx67.jpg)
The message has been read (only available for Whatsapp not for SMS)